Practice Information Leaflet
Patient Information Leaflet
A Guide to Our Dental Services for new and existing patients
Welcome to Fairwater Green Dental Practice
This leaflet will provide you with information on what services we provide, how to make an appointment and who to contact for further information or assistance. You can check one
of the following sections to find the information you need:
the dental team
practice opening hours
urgent and out of hours care
your rights and responsibilities
The Dental Team
Our team consists of dentists, dental nurses and reception staff who always aim to provide of high standard of care and service for patients.
Timothy Phillips BDS (2004) DPDS PGCME
Kirsty Close BDS (2015)
Ben Schindehutte BDS (2012)
Joshua Evans BDS (2017)
Florence Carr Smith BDS (2020) GDC 289259
Anna Ismail (GDC 231621)
Hayley Prowse (GDC 255034)
Kelly Fenton (GDC 138711)
Joanne Park (GDC 147307)
Rebecca Jay (GDC 284629)
Our practice is accessible for disabled patients. There is a ramp to the downstairs surgery which is in full time use. There is also a ramp for disabled access to the patient's toilet.
We have agreed with the Cardiff and Vale University Health Board to provide NHS Dental Treatment.
NHS dental treatment includes all treatment necessary to secure and maintain your oral health. We also provide a full range of private treatment options for patients who choose to have treatment that isn’t available under the NHS – for example white fillings in back teeth or cosmetic treatment such as tooth whitening.
The poster in our waiting room and on the reception desk has information about the cost of NHS treatment. Your dentist will advise you of the cost of any private treatment
We do not offer any specialist services but referrals may be made to secondary care if necessary.
Making an appointment
If you ask us for an appointment, we will try to offer you one as soon as possible at a convenient time. You can make an appointment by phoning the practice on 02920 553463 or via our website which has a 'contact us' feature.
Reminders and recalls
At the end of your course of treatment, your dentist will discuss with you when you will need to see a dentist again. NHS dentists now follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE). This means you will attend as often as is needed to
and may no longer need a check-up every six months. We will either send a reminder in the post or via email or text message nearer the time.
If you are unable to keep your appointment please let us know as soon as possible so that we can give the appointment to someone else. Missed appointments waste NHS time.
We require 24 hours’ notice of cancellation. If you fail your appointment on a number of occasions or short notice cancel a number of times we may no longer be able to offer you further appointments at the practice.
The practice policy on emergencies follows the NICE and NHS guidelines. We will always work our hardest to offer you an emergency appointment within 24 hours.
The practice opening hours are as follows:
Monday: 9.00am - 5.00pm
Tuesday: 9.00am - 5.00pm
Wednesday: 9.00am - 5.00pm
Thursday: 9.00am - 5.00pm
Friday: 9.00am - 5.00pm
Please note the practice is closed daily for lunch 1-2pm.
Urgent treatment and out of hours care
If you have a dental emergency out of normal practice hours you can contact the Cardiff and Vale LHB out of hours service on 03001020247. It is available 24 hours a day and 7 days a week.
Your rights and responsibilities
You are entitled to
a thorough examination of your mouth, teeth and gums
a full explanation of your treatment options
a written treatment plan (including costs) *
information about NHS charges displayed in the waiting room
advice on how to keep your teeth and gums healthy
information about this practice and the services available
a care and treatment summary if you decide to transfer to another dentist
make a complaint if you are not happy with your treatment and care
You are responsible for
giving at least 24 hours’ notice to cancel or change an appointment. Repeatedly missed or cancelled appointments may mean we are no longer to offer you any further appointments.
paying your bill promptly
following your dentist’s advice
bringing proof of entitlement when claiming help with the cost of NHS treatment. If no proof is shown your eligibility will be checked.
treating our staff with courtesy and respect**
** Please note – we will refuse to treat patients who are violent, fail to pay their bills or refuse to cooperate
Your dental records
Your dental records will remain confidential and secure. However, from time to time we may be required to release them to the Cardiff and Vale LHB as part of an on-going clinical review process. We will try to contact you before releasing your dental rec organisation.
About our service
If you would like to comment about any aspect of our service please contact our Practice
If you have a concern you would like to raise please ask our reception staff for a copy of our complaints procedure.